We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.
The Grievance Redressal policy follows the following principles:
- Investors will be treated fairly at all times
- Complaints raised by Investors will be dealt with courtesy and in a timely manner
- Queries and Complaints will be treated efficiently and fairly.
- The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.
Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of Designation | Contact Person Name | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | - | Indore | 99779-57577 | support@ruddrakshresearch.com | Mon-Fri 09:30 AM – 05 PM |
| Head of Customer Care | -- | Indore | 99779-57577 | support@ruddrakshresearch.com | Mon-Fri 09:30 AM – 05 PM |
| Compliance Officer | Mr. Gaurav Pathak | Indore | 88230-00553 | support@ruddrakshresearch.com | Mon-Fri 11:00 AM – 05 PM |
| CEO | Mr. Gaurav Pathak | Indore | 88230-00553 | support@ruddrakshresearch.com | Mon-Fri 11:00 AM – 05 PM |
| Principal Officer | Mr. Gaurav Pathak | Indore | 88230-00553 | support@ruddrakshresearch.com | Mon-Fri 11:00 AM – 05 PM |
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically or an email may be sent to the customer care at support@ruddrakshresearch.com. Alternatively, the Investor may call on +91 9977957577, Client can get expect reply within 7 business days.
- Clients can write to the compliance officer/principal officer/CEO at support@ruddrakshresearch.com, alternatively, the Investor may call on +918823000553, if the Investor does not receive a response within 7 business days of writing to customer care team. The client can expect a reply within 10 business days of approaching the compliance officer/principal officer/CEO.
- If the resolution is unsatisfactory, the client can also lodge grievances through SEBI’s SCORES platform at: www.scores.sebi.gov.in
- The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at: https://smartodr.in
