Dear Valued Trader/Investor,
Before proceeding with any payment or subscribing to our services, we kindly request you to verify that the business account or account QR Code is registered under the name of Ruddraksh Research Service exclusively. We do not operate with any other accounts, and payments made to accounts not associated with this name will be considered your responsibility. Please exercise caution, as scammers/fraudsters may misuse our company name on various social media platforms (Telegram, WhatsApp, Instagram, etc.) to divert payments to their personal or unauthorized accounts. Be vigilant and prioritize your financial security. For your safety and a secure transaction experience, we appreciate your diligence in confirming the legitimacy of the payment channels linked directly to Ruddraksh Research Service.

Warm regards,
Ruddraksh Research Services.
For Any Support Call : +91- 8878110101
Investments in securities market are subject to market risk. Please do not trade without stop loss & Such tips, which are not provided through SMS or messenger.

Grievance Redressal Matrix

ruddrakshresearch.com > Grievance Redressal Matrix

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles:

  • Investors will be treated fairly at all times
  • Complaints raised by Investors will be dealt with courtesy and in a timely manner
  • Queries and Complaints will be treated efficiently and fairly.
  • The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

 

Details of Designation Contact Person Name Address Contact No. Email ID Working Hours
Customer Care - Indore 88781-10101 support@ruddrakshresearch.com Mon-Fri 09:30 AM – 05 PM
Head of Customer Care -- Indore 88781-10101 support@ruddrakshresearch.com Mon-Fri 09:30 AM – 05 PM
Compliance Officer Mr. Gaurav Pathak Indore 83700-22211 support@ruddrakshresearch.com Mon-Fri 11:00 AM – 05 PM
CEO Mr. Gaurav Pathak Indore 83700-22211 support@ruddrakshresearch.com Mon-Fri 11:00 AM – 05 PM
Principal Officer Mr. Gaurav Pathak Indore 83700-22211 support@ruddrakshresearch.com Mon-Fri 11:00 AM – 05 PM
  • Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically or an email may be sent to the customer care at support@ruddrakshresearch.com. Alternatively, the Investor may call on +91 8878110101, Client can get expect reply within 7 business days.
  • Clients can write to the compliance officer/principal officer/CEO at support@ruddrakshresearch.com, alternatively, the Investor may call on +91 83700-22211, if the Investor does not receive a response within 7 business days of writing to customer care team. The client can expect a reply within 10 business days of approaching the compliance officer/principal officer/CEO.
Quick Pay with UPI